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REFUND/RETURN

CLUBIV Return, Refund & Cancellation Policy

Introduction

Thank you for shopping with CLUBIV.

We are committed to delivering premium apparel and accessories that meet our quality standards. Due to the limited nature of our releases, preorder production, and limited inventory, our Return, Refund & Cancellation Policy differs from that of traditional retail stores.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Policy.

1. ALL SALES ARE FINAL

Unless otherwise required by applicable law, all sales are final. CLUBIV does not accept returns, exchanges, or refunds for reasons including, but not limited to, change of mind, incorrect size selection, buyer preference, color preference, style preference, accidental purchase, failure to review product descriptions, or failure to review sizing information.

2. PREORDER ITEMS

Certain CLUBIV products may be offered on a preorder basis. By purchasing a preorder item, you acknowledge that production begins after your order is placed and that all estimated production and shipping timelines are provided in good faith. Production timelines are estimates only and are not guaranteed shipment or delivery dates.

3. ORDER CANCELLATIONS

Orders generally cannot be canceled once they have been placed. If production or order processing has begun, cancellation requests will not be accepted. Requests submitted before processing begins may be reviewed at CLUBIV’s sole discretion. If approved, any refund may be reduced by non-refundable payment processing fees or other unrecoverable transaction costs where permitted by law.

4. ORDER MODIFICATIONS

Requests to change sizing, color, shipping address, or other order details must be submitted immediately after placing an order. CLUBIV cannot guarantee that modifications can be accommodated once order processing or production has begun.

5. RETURNS

Returns are not accepted. Products may not be returned for sizing issues, buyer preference, shipping delays outside of CLUBIV’s control, refusal of delivery, or any order that otherwise conforms to the customer’s purchase.

6. DEFECTIVE OR INCORRECT ITEMS

All products undergo inspection before shipment. If you receive an item that is damaged, defective, or incorrect, you must notify CLUBIV within forty-eight (48) hours of confirmed delivery.

Claims must include:

Order number;
A description of the issue; and
Clear photographs of the item, packaging, and shipping label.

7. INSPECTION OF CLAIMS

CLUBIV reserves the right to inspect all claims, request additional documentation, require return of merchandise when appropriate, and determine whether the issue resulted from a manufacturing defect, shipping damage, misuse, improper care, normal wear, or another cause.

8. AVAILABLE REMEDIES

If CLUBIV determines that a valid manufacturing defect or fulfillment error exists, CLUBIV may, at its sole discretion, provide a replacement, repair, store credit, or refund.

9. PRODUCT VARIATIONS

Minor variations in garment dye, wash, distressing, embroidery placement, screen printing, stitching, graphics, fabric texture, or finishing are inherent characteristics of garment production and shall not be considered defects.

10. SHIPPING CHARGES

Shipping charges are non-refundable except where required by applicable law.

11. REFUSED OR UNDELIVERABLE SHIPMENTS

Customers are solely responsible for providing accurate shipping information. Orders returned due to an incorrect address, refusal of delivery, or failure to claim a shipment may require additional shipping charges before reshipment.

12. PAYMENT DISPUTES

Customers agree to contact CLUBIV before initiating a chargeback or payment dispute. CLUBIV reserves the right to provide documentation to financial institutions regarding any disputed transaction.

13. CONTACT INFORMATION

For questions regarding this Policy or your order, please contact CLUBIV using the contact information available on our website.

Customer Acknowledgment

By placing an order with CLUBIV, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy. You further acknowledge that all sales are final, preorder timelines are estimates, returns are not accepted except as expressly provided herein or as required by applicable law, and this Policy forms part of the Terms governing your purchase.

WITH LOVE FROM CLUBIV

GAIN EARLY ACCESS BEFORE EVERYONE ELSE ON NEW RELEASES + RESTOCKS SO YOU DON’T MISS OUT.

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