CLUBIV Shipping Policy

Thank you for shopping with CLUBIV.

Many of our garments are produced on a preorder and/or made-to-order basis. Because of our manufacturing process, shipping timelines differ from those of traditional retailers. By placing an order with CLUBIV, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. ORDER PROCESSING

Orders begin processing after payment has been successfully authorized.

For ready-to-ship products, orders are typically processed within 1–5 business days.

For preorder or made-to-order products, processing includes production and quality control before shipment. Current estimated production time is approximately 6–8 weeks, unless otherwise stated on the product page.

Business days do not include weekends or U.S. federal holidays.

2. SHIPPING METHODS & DELIVERY ESTIMATES

Once your order has completed production and has been processed for shipment, it will be shipped using the shipping method selected during checkout.

United States

• Standard Shipping: Approximately 2–7 business days
• Expedited Shipping (if available): Estimated at checkout

International

• Approximately 5–12 business days, depending on destination and carrier.

Delivery estimates begin only after your order has shipped and should not be interpreted as guaranteed delivery dates.

3. PREORDER & MADE-TO-ORDER ITEMS

Most CLUBIV products are produced specifically for each customer after an order is placed.

Production may include custom sourcing of materials, cutting, sewing, embroidery, printing, washing, finishing, quality inspection, and packaging.

Estimated production time is currently 6–8 weeks, unless otherwise stated.

Production estimates are provided in good faith but are not guaranteed and may vary due to manufacturing schedules or circumstances beyond CLUBIV’s reasonable control.

4. SHIPPING CONFIRMATION

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active.

5. PARTIAL SHIPMENTS

Orders containing multiple items may ship separately depending on product availability or production completion.

Customers will not be charged additional shipping fees for approved partial shipments initiated by CLUBIV.

6. SHIPPING DELAYS

While CLUBIV works to fulfill every order as quickly as possible, delays may occur due to:

• Manufacturing timelines
• Material shortages
• Quality control inspections
• Customs processing
• Carrier delays
• Weather conditions
• Labor shortages
• Government actions
• Force majeure events
• Other circumstances beyond CLUBIV’s reasonable control

Estimated shipping and production timelines are not guaranteed.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

CLUBIV is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. Address changes cannot be guaranteed once an order enters production or has shipped.

8. LOST, STOLEN, OR DELIVERED PACKAGES

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location
• Contacting household members or neighbors
• Contacting the shipping carrier
• Filing a carrier claim if applicable

CLUBIV is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.

9. INTERNATIONAL SHIPPING

International customers are responsible for all applicable:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Government-imposed charges

These fees are not included in the purchase price or shipping charges unless otherwise stated.

Customs clearance may extend delivery times.

10. SHIPPING RESTRICTIONS

CLUBIV reserves the right to refuse shipment to locations where delivery is prohibited, restricted, or presents an elevated fraud risk.

Additional order verification may be required before shipment.

11. DAMAGED SHIPMENTS

If your order arrives visibly damaged during transit, please contact CLUBIV within 7 days of delivery.

Please include:

• Your order number
• Photographs of the package
• Photographs of the damaged item(s)

Damage claims submitted after this period may not be eligible for review.

12. FORCE MAJEURE

CLUBIV shall not be liable for shipping or fulfillment delays resulting from events beyond its reasonable control, including but not limited to natural disasters, severe weather, supplier failures, labor disputes, transportation interruptions, customs delays, governmental actions, pandemics, cyber incidents, utility outages, war, terrorism, or other force majeure events.

13. CUSTOMER SUPPORT

For questions regarding shipping, tracking, or order status, please contact our Customer Support team.

Email: support@clubiv.online

CUSTOMER ACKNOWLEDGMENT

By placing an order with CLUBIV, you acknowledge that certain products may be produced on a preorder and/or made-to-order basis; production may require approximately 6–8 weeks unless otherwise stated; shipping estimates begin only after production has been completed and the order has shipped; delivery times are estimates and are not guaranteed; orders may be fulfilled in multiple shipments; international customers are responsible for applicable customs fees and taxes; and you have reviewed and agreed to this Shipping Policy prior to completing your purchase.

WITH LOVE FROM CLUBIV